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This is a widely held belief in certain circles that jointly caring for a pet following a split is a recipe for trouble. Most will argue such arrangements impede former couples from finding closure, cause practical headaches, fuel disputes, and are a nuisance for everyone involved. As it turns out, in a revelation suited to a direct-to-platform film, it can even cause our furry friends to experience sadness.

Not to downplay the mental health of our pets – pet parents observe their remarkable empathy. For a masterclass in dog sorrow, simply recall another performance. There is little doubt that a dog such as Merv, a spirited little dog played by a talented dog named Gus, would have a hard time adapting to life in two homes. The idea of basing an entire Christmas romance on this conflict is sustainable remains rather doubtful.

Standard Holiday Fare

To its credit, Merv, written by its screenwriters and helmed by Jessica Swale, doesn't pretend to be more profound than a light film. This is a seasonal offering from a major tech-and-media conglomerate – the depth is limited. The plot unfolds as uncomplicated: former spouses Russ, played by Charlie Cox and Anna (Zooey Deschanel), confronting that their individual funk is surpassed by their dog's, decide on a uplifting getaway to a canine-centric retreat. Once there, as expected, they will surely rediscover the idea that they are better together. The supporting cast – featuring a group of comedic actors – are crafted as the usual assortment of types. Its aesthetic is reminiscent of a branded content, with a Christmas setting that is obviously artificial – think flurries surrounding lush pines as a warm climate doubles as the Northeast.

Where the Film Shines

Whether these predictable parts come together into an entertaining watch rests upon the strength of the performances and one's taste for cinematic comfort food. On the latter point, Merv hones in on a demographic – those people who scroll endlessly for dog videos. The film delivers a series of scenes focused on the pet. The primary selling point is the canine star, and while this leads to some stilted moments between the pet's "lines" and human reaction, the movie succeeds in showing walking sequences, pet moping, and, in the end, a tail-wagging resolution.

The Human Element

This level of success cannot be applied for the romantic plot. Its style shifts uneasily between relationship drama, zany antics, predictable love story, and silly gags, failing to master a consistent feel. The fault lies not with Cox's performance, who is admirably committed the humiliating and funny required by the dog resort scenario. He brings a endearing lack of ego that provides a significant portion of the appeal for this on-the-rocks couple. Zooey Deschanel, true to her usual style, injects a distinctive offbeat energy that will either resonate with viewers. Her portrayal seems a little too aloof, especially when alongside Cox's genuine sadness. (On another note, Gus the Dog manages flopping and whining – he may not be the award-winner from Anatomy of a Fall, he's definitely an excellent dog.)

The story strives to provide depth to the couple's history for moments when the dog is absent – which is unfortunate, considering the dog is easily the most adorable aspect of this cute-aiming movie. As one might predict, it just about gets by. The catalyst for their original breakup would feel more adult and realistic with greater exploration and fewer direct statements. As it stands, Merv is gentle and pleasant, meeting all its marks. Creating a movie on this shared-custody premise has potential – though I wouldn't call it a great one either.

• Merv premieres on the Amazon platform this December.